We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Kara23
2 months agoNew member | Level 2
I cancelled my plan, but now I'm being billed again.
Hi I cancelled a “free” subscription which now says is the basic free version but was charged on 02/10/2024 for $92 which doesn’t show anywhere on any accounts or history or anything, only my card. I...
DBX_Pedro
2 months agoCommunity Manager
Hi Kara23 ,
Thanks for reaching out.
Can you please check this look up tool so you can identify the email address associated with the charge in question?
Does the email address shown seem familiar to you at all?
We can take it from there. Please contact us after checking the link sent.
- Kara232 months agoNew member | Level 2Yes I have also used that tool. It had to of only been one email address as I the other I created tonight to check. The old one has a free plan and no billing history or can even show me how I’m being charged, however when I select the merchant on my bank it takes me straight to your Drop Box Page. That tool also doesn’t work, I want to email someone.
- Nancy2 months agoDropbox Staff
Kara23, sorry to jump in. I can see you’ve logged a ticket with our support team in the meantime. Please await their reply and they’ll further assist.
- Kara232 months agoNew member | Level 2Hi Nancy,
The email address for this account is jo longer valid as in there is no email to access anymore. The email account has been deleted. Can you please have support or someone contact me to a different email, the one I provided in my ticket with support. I want this resolved quickly and to speak to someone about issuing a refund, thank you.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!