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Forum Discussion

lynnhamptonKY's avatar
lynnhamptonKY
Explorer | Level 3
2 years ago

How to change my plan, into a cheaper one?

how do I change my dropbox subscription?  We are home users, My subscription cost went from $120 to $204 from 2020 to 2021.  There is another increase in the annual cost pending.  I like dropbox, but...
Billing
Payments
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Plans and upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II

All Dropbox plans are viewable at www.dropbox.com/plans 

 

Also note that it is against the T&C's to have multiple people using 1 log on - accounts can (and do) get disabled and all data deleted for this

lynnhamptonKY's avatar
lynnhamptonKY
Explorer | Level 3
2 years ago

It seems you are far more aware of Dropbox accounts.  I am not.  I do not know what plan I am on.  I know it has dramatically increased in cost.  I am sure I clicked a box but now I want to only pay for what we use.  We have two users.  We have dropbox on 2 desktop computers, 1 Ipad,  1 Samsung tabletand 2 samsung phones.  I really would like to talk to dropbox help, but talking does not seem to be an option.

Lynn

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi lynnhamptonKY, I hope you're doing well!

     

    You can see more in regards to your Dropbox subscription right here. 

     

    Also, as Mark mentioned, you can see all the available plans on the link he provided, and decide to go from there. However, I can also help you and give my input, with some additional info, such as the plan you have at the moment, and if you're paying annually or monthly. 

     

    Keep me posted!

    • lynnhamptonKY's avatar
      lynnhamptonKY
      Explorer | Level 3
      2 years ago

      Thank you so much.  

      I am paying annually, and the cost is $ 216.11. In 2020 the cost was 119.88.  

      Here is how we use Dropbox.

      2 users

      2 desktop computers

      1 i pad 

      1 samsung  tablet

      2 samsung android phones.  

       

      It appears that only my account is online and offline access. 

      I am happy to talk to dropbox, but cannot find anywhere/anyone that is tech support.

      thanks 

      Lynn

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi lynnhamptonKY, thank you for the info! 

         

        Based on the info you provided, it sounds like you used to be on a Plus plan, but you might have changed to a Family one, is this correct? 

         

        Keep in mind that you could have the ability to make your content available offline, and online-only on a Plus plan too. As for live Support, you could be able to chat with our Support team if you're using a paid plan.

         

        I hope this helps!

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