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Forum Discussion

Hristina's avatar
Hristina
Explorer | Level 4
5 months ago

How can I get a refund for a FormSwift charge?

  I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not aut...
Billing
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gmaldonado's avatar
gmaldonado
New member | Level 2

Hi @dropbox - my credit card was charged by Formswift for 96.00 supposedly annual subscription but I did not see any email confirmation of this software, Ive searched my inbox through and through. I've argued with them to get a refund and they have not been helpful and have been very dodgy with technical support and customer service. I have no communication from them that I've subscribed to their services. I've cancelled the renewal but they will not give me a refund. How can I get this refunded to me? Thank you

kateriboucher's avatar
kateriboucher
New member | Level 2
3 months ago
Hi Dropbox, I just had a random charge of $96 on my credit card as well, with no active FormSwift subscription and no recent email indicating why I may have received this charge. How can I get this refunded and make sure I am not charged again?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sorry to hear that you're having an issue with this, @kateriboucher.

     

    I'd suggest reaching out to our support team about this.

     

    You can email them at support@formswift.com directly.

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