You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Contacting Dropbox
Hello All! I have had a Dropbox account for over ten years. I knew it to be only ONE account that I have been paying $11.99 per month. I know there are many pictures and videos there. But, I hav...
Hey TimFinnegan, let's jump right into this!
There are two scenarios here that I'm thinking about: one being that you opened a new Basic account, after your previous account was deleted due to inactivity, or that you currently have two accounts.
Do you still get charges for the account in question? May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
If it's the latter, you can try using our self served look up tool to identify the email address that's associated with the charge(s) for your upgrade.
Keep me posted, and we'll take it from there!
Megan
Dropbox Staff
Dropbox StaffHey TimFinnegan, thanks for the added info!
Do you have access to the email address linked to the Dropbox account behind this charge? If so, can you try accessing it to see if your content is there?
Thanks Megan.
I will try that tomorrow AM.
Are you able to tell that there IS a different account associated
with that e-mail address?
Sincerely!
Tim
- Megan
If you could see that the charge is coming from there, then there's most likely an account behind it TimFinnegan.
However, we don't have the ability to search using email addresses on our end. In any case, I'll be waiting for your updates on what you can find. Thanks!
Thanks Megan!
I will check that tomorrow AM.
Tim
Hey Megan!
I found my files.....in the other account! I never realized that I had somehow set up a different one....where the file were not.
Thank you for your help. Things are M U C H better, now.
Sincerely,
Tim
