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Forum Discussion

bcbabrich's avatar
bcbabrich
Explorer | Level 3
2 months ago

Cannot cancel the Dropbox trial I started through Google Play

I am having the same issue as https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-from-Google-Play-on-my-Dropbox-account/m-p/788426/thread-id/32674   I had to sign up ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
@bcbabrich wrote:

... when I go to my "current subscriptions" in the play store I do not see DropBox.

Have you tried following the steps listed here?

bcbabrich's avatar
bcbabrich
Explorer | Level 3
2 months ago

Hi Rich, yes I did - those steps work fine up until I get to the Google Play store, for whatever reason DropBox isn't in there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey bcbabrich, is it possible that you used a different device to create the trial?

     

    Or had previously linked the Dropbox app to a different account?

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