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edwardsmay's avatar
edwardsmay
Explorer | Level 3
2 years ago

Payment attributed to wrong account.

Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my profes...
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  • Mark's avatar
    Mark
    2 years ago

    Hi edwardsmay 

     

    It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc. 

     

     

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi edwardsmay 

 

It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc. 

 

 

edwardsmay's avatar
edwardsmay
Explorer | Level 3
2 years ago

I was afraid of that. It's a pain, because all was there, and now all has to be restarted.
Thank you anyway for the 'no go' advice, and recommendation. I hope I will succeed in syncing all from that 'main' (i.e. paid-up) account.
If not, I may come back and shout again!

Again, many thanks

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