No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen. I also want to remove the payment method on my account (under manage account -> billing) due to security reasons. I went through the chatbot suggestion and it just brought me back to my billing page. Can I get my email confirmation/confirmation of cancellation and remove the payment from my account? Thanks!
P.S. My account says I am currently on the free plan now, but I want to make sure my subscription is canceled as the support page mentioned receiving an email after cancellation.
I love Dropbox Paper. One of the main things I use it for is to bookmark and annotate tech-related articles and reference material. It's great because it supports three powerful tools: nested folders, markup pages, and search. I can nest folders to my hearts content, fill them with useful markup, and instantly find whatever I'm looking for. What could be better?
Dash looks great, and I was excited to see the Stacks feature for quick bookmarking and bookmark organization. Sometimes you just want to throw a bookmark in a folder and be done with it. Unfortunately, I quickly found that it's not usable for me, because the hierarchy is simply too limited.
My question is: Why overcomplicate and constrict a bookmarking system with "stacks", a single level of "sections", and "items"? Why not just allow unlimited nested "stacks" and "items"? I had the same issue with Microsoft OneNote, and that's why I started using Paper to begin with. I'd love to see you get rid of "sections" and allow the unlimited nesting of "stacks". I know it would involve a deeper consideration of UI design concerns, but you nailed it with Paper, and I know you can do the same with Stacks.
Thanks for listening!
Thanks, vkevinruss! We have certainly talked a lot about how complex to make stacks and I don't think we're done iterating.
But my take is this: A stack is generally about a single cohesive thing, in my mind (for the way I use stacks) it's generally a task I'm trying to complete (maybe with some collaborators).
A single document may be in many stacks, if it is relevant to them. So a stack is a bit more flexible than a folder in that sense.
But I agree we don't let you organize and nest things into hierarchies.
I reflect on when I joined Google (~5 years ago). I was very used to storing things in folders at my previous job (Microsoft). But at Google no one (I knew) did that. People just made docs on Google docs and ... let them drift off into the ether. If they needed them they would link them into something OR rely on search to find them.
Well stacks (right now) sort of work this way too. You can search for what you need and Dash will (soon) prominently feature relevant stacks as results along with files.
Also, Dash will get more and more implicit over time, so as you work the relevant stacks will just 'be there'. [ vs making you go off and search for them ]
I know this is a different mental model than organizing all your things into folders.
But my hope is that recent breakthroughs in AI allow this to be more productive in many situations.
We have a lot of iteration and learning to do. Thanks for helping us make progress!
Hey super23, technically it has been removed from our system.
I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.
But I can't make any promises about this. Let me know.
Hello Megan, I've cancelled the free trial but it still says in my account info that I am on the professional plan, I have received no confirmation email, I couldn't cancel via the app itself and I was instructed to cancel via apple which I did. How can I make sure that my trial was cancelled and I wont be charged.
I wanted to cancel my trial to the professional plan, as it expires today. the mobile app and PC browser version directed me to apply pay and said "
You purchased Dropbox Professional through the iOS app. Manage Apple App Store subscription"
However, when I cancelled via apple in settings, I did not get a confirmation email that I cancelled, nor was my account info changed to basic, and it still says I have 3T and it will expire on the 27th. It is now the 28th and I have not been billed, but I also did not get a confirmation email and I am still listed as professional free trial so i am not sure what is going on, or how I can check the status of my account. I want to cancel my free trial.
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Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen. I also want to remove the payment method on my account (under manage account -> billing) due to security reasons. I went through the chatbot suggestion and it just brought me back to my billing page. Can I get my email confirmation/confirmation of cancellation and remove the payment from my account? Thanks!
P.S. My account says I am currently on the free plan now, but I want to make sure my subscription is canceled as the support page mentioned receiving an email after cancellation.
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Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen. I also want to remove the payment method on my account (under manage account -> billing) due to security reasons. I went through the chatbot suggestion and it just brought me back to my billing page. Can I get my email confirmation/confirmation of cancellation and remove the payment from my account? Thanks!
P.S. My account says I am currently on the free plan now, but I want to make sure my subscription is canceled as the support page mentioned receiving an email after cancellation.
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No email after cancelling Dropbox Professional & wish to remove payment method from my account.","moderationData":{"__ref":"ModerationData:moderation_data:779791"},"body":"
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
\n
\n
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
\n
\n
Let me know if you need anything else!
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Sounds good! Is it possible to COMPLETELY remove the billing info? On my billing section, I still can see the last 4 digits of my card and exp. date.
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Hey super23, technically it has been removed from our system.
\n
\n
I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.
\n
\n
But I can't make any promises about this. Let me know.
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I want to cancel my account completely. I haven't used it in years
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Hey super23, I just sent you an email and I'll see you there.
\n
\n
Also, happy Monday Karcramer, let's see what we can find together about that.
\n
\n
Can you clarify if you wish to cancel your current plan, or delete your account altogether?
\n
\n
Provided you wish to cancel your subscription, have you tried using these steps?
\n
\n
Let me know!
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Hello Megan, I've cancelled the free trial but it still says in my account info that I am on the professional plan, I have received no confirmation email, I couldn't cancel via the app itself and I was instructed to cancel via apple which I did. How can I make sure that my trial was cancelled and I wont be charged.
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Tahany_Hassan, can you go to your Plan page and send us a screenshot of what you see there?
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I wanted to cancel my trial to the professional plan, as it expires today. the mobile app and PC browser version directed me to apply pay and said \"
You purchased Dropbox Professional through the iOS app. Manage Apple App Store subscription\"
However, when I cancelled via apple in settings, I did not get a confirmation email that I cancelled, nor was my account info changed to basic, and it still says I have 3T and it will expire on the 27th. It is now the 28th and I have not been billed, but I also did not get a confirmation email and I am still listed as professional free trial so i am not sure what is going on, or how I can check the status of my account. I want to cancel my free trial.
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