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Forum Discussion
No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
Hey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
I wanted to cancel my trial to the professional plan, as it expires today. the mobile app and PC browser version directed me to apply pay and said "
You purchased Dropbox Professional through the iOS app. Manage Apple App Store subscription"
However, when I cancelled via apple in settings, I did not get a confirmation email that I cancelled, nor was my account info changed to basic, and it still says I have 3T and it will expire on the 27th. It is now the 28th and I have not been billed, but I also did not get a confirmation email and I am still listed as professional free trial so i am not sure what is going on, or how I can check the status of my account. I want to cancel my free trial.
