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Forum Discussion
No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
Hey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
I want to cancel my account completely. I haven't used it in years
Megan
Dropbox Staff
Dropbox StaffHey super23, I just sent you an email and I'll see you there.
Also, happy Monday Karcramer, let's see what we can find together about that.
Can you clarify if you wish to cancel your current plan, or delete your account altogether?
Provided you wish to cancel your subscription, have you tried using these steps?
Let me know!
