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Forum Discussion
Payment attributed to wrong account.
Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per Community Guidelines] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.
Hi edwardsmay
It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.
- Mark
Super User II
Hi edwardsmay
It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.
I was afraid of that. It's a pain, because all was there, and now all has to be restarted.
Thank you anyway for the 'no go' advice, and recommendation. I hope I will succeed in syncing all from that 'main' (i.e. paid-up) account.
If not, I may come back and shout again!Again, many thanks
Hi, I had the same problem, but I can´t use the account where my pay was attributed doesn´t exist, the pay was attributed to [email removed as per Community Guidelines] but the correct account is removed
Thank you for your assistance
- Megan
Dropbox Staff
Hi Brodriguez, I hope you're doing well!
Have you tried contacting our Support about this? If not, then could you try using this form to contact our support team for further assistance?
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.
Once you do this and get a ticket ID from our system, you can share it with us so that we can look it up as well.
Keep me posted!
- Megan
Hi edwardsmay, let's jump right into this!
Other than what Mark already suggested, what you can also do is reach out to our Support, and check if they can provide you with a refund for your charge.
I can't promise that this will be possible, but if they can do that, then you should be able to re-upgrade the account you wanted from the beginning.
I hope this clarifies!
