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Explorer | Level 4

12 months ago

Need assistance with refund after cancelling Dropbox subscription

I am requesting a refund and my accounts to be cancelled. I have not used this platform and I would never recommend it as it’s a nightmare to use. I have cancelled my account and I am still bein...

Dropbox Staff

12 months ago

Thanks for your post, Peta peta.

Are you being billed directly from Dropbox, or iTunes/Google Play? If you’re not 100% sure, please check your bank statement, as it should mention it.

Also, after cancelling your subscription the first time, did you receive any kind of confirmation to your Dropbox email address?

Let me know, and we can go from there.

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I have not used this platform and I would never recommend it as it’s a nightmare to use. \n
I have cancelled my account and I am still being charged. \n
Give me a refund","kudosSumWeight":0,"postTime":"2024-04-03T04:50:06.441-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:downgrade","text":"downgrade","time":"2018-07-19T01:32:21.915-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Refunds","text":"Refunds","time":"2018-08-07T16:17:12.688-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:761482_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":483},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I am requesting a refund and my accounts to be cancelled. \n
I have not used this platform and I would never recommend it as it’s a nightmare to use. \n
I have cancelled my account and I am still being charged. \n
Give me a refund"},"Conversation:conversation:761482":{"__typename":"Conversation","id":"conversation:761482","solved":false,"topic":{"__ref":"ForumTopicMessage:message:761482"},"lastPostingActivityTime":"2024-04-04T01:48:20.286-07:00","lastPostTime":"2024-04-04T01:48:20.286-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:761482":{"__typename":"ModerationData","id":"moderation_data:761482","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:761482_4":{"__typename":"Revision","id":"revision:761482_4","lastEditTime":"2024-04-03T05:26:50.978-07:00"},"ForumReplyMessage:message:761492":{"__typename":"ForumReplyMessage","id":"message:761492","conversation":{"__ref":"Conversation:conversation:761482"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":761492,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Need assistance with refund after cancelling Dropbox subscription","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:761492"},"parent":{"__ref":"ForumTopicMessage:message:761482"},"body":"

Thanks for your post, Peta peta.

Are you being billed directly from Dropbox, or iTunes/Google Play? If you’re not 100% sure, please check your bank statement, as it should mention it.

Also, after cancelling your subscription the first time, did you receive any kind of confirmation to your Dropbox email address?

Let me know, and we can go from there.

","body@stringLength":"618","rawBody":"

Thanks for your post, peta.

Are you being billed directly from Dropbox, or iTunes/Google Play? If you’re not 100% sure, please check your bank statement, as it should mention it.

Also, after cancelling your subscription the first time, did you receive any kind of confirmation to your Dropbox email address?

Let me know, and we can go from there.

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