We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
shardapaperinc
2 years agoNew member | Level 2
Monthly bill deducted twice
Hello,
My Dropbox plan is $ 11.99/month but from June month it is deducted twice so can I get a refund for 2 months $ 11.99+ $ 11.99
- 2 years ago
Thanks for posting here, shardapaperinc!
If the charges you keep receiving are direct Dropbox ones, can you please check your bank statement for any 12-digit transaction IDs linked to each one of those payments?
After that, I'd like you to go here, insert these IDs in the provided field, and let me know if they all give you the same email address or two different ones.
That'll help me assist you further.
Sloth46
New member | Level 2
[email removed as per Community Guidelines]
Megan
2 years agoDropbox Staff
Hey Sloth46, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!