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Forum Discussion

Imsotiried's avatar
Imsotiried
Explorer | Level 4
2 years ago

Monthly $12 Billing for a Plan I Don’t Have

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly lin...
Billing
cancellations
Plans and upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Imsotiried, let's jump right into this! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 

Imsotiried's avatar
Imsotiried
Explorer | Level 4
2 years ago
Yes please!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Imsotiried! Sorry for jumping in. 

     

    I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

    • Imsotiried's avatar
      Imsotiried
      Explorer | Level 4
      2 years ago
      Alright, I responded to the email you sent, is there anything else you need for me?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Imsotiried, I hope you're doing well! 

         

        I can see that you have successfully responded back to Nancy's email. She'll get back to you, as soon as possible. Thanks! 

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