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Forum Discussion

vikanova's avatar
vikanova
Explorer | Level 3
2 months ago

Lost my subscription and now my account is back to Basic

I had my account with a professional Subscription, now its gone and went back to basic 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi vikanova, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

     

    This will help me to assist further! 

    • vikanova's avatar
      vikanova
      Explorer | Level 3

      Hello Jay, I do see a confirm payment and 3 invoices. I upgrade via the Dropbox site. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    vikanova wrote:

    I had my account with a professional Subscription, now its gone and went back to basic 


    In addition to what Jay asked, are your files still in your account? Do you see any file activity on your Events page?

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