You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vikanova's avatar
vikanova
Explorer | Level 3
3 months ago

Lost my subscription and now my account is back to Basic

I had my account with a professional Subscription, now its gone and went back to basic 
downgrade
FAQ
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
vikanova wrote:

I had my account with a professional Subscription, now its gone and went back to basic 

In addition to what Jay asked, are your files still in your account? Do you see any file activity on your Events page?

  • vikanova's avatar
    vikanova
    Explorer | Level 3
    3 months ago

    Yes I do and yes they are 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      And what do the invoices show exactly vikanova? 

      • vikanova's avatar
        vikanova
        Explorer | Level 3
        2 months ago

         Hello, I have uploaded a screenshot of the invoice. My issue was I had my own account with a subscription, I was than invited to join someone else Dropbox and it took me out of my personal Dropbox, and I lost the subscription when I converted my account back to personal. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!