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Forum Discussion

vikanova's avatar
vikanova
Explorer | Level 3
2 months ago

Lost my subscription and now my account is back to Basic

I had my account with a professional Subscription, now its gone and went back to basic 
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
vikanova wrote:

I had my account with a professional Subscription, now its gone and went back to basic 

In addition to what Jay asked, are your files still in your account? Do you see any file activity on your Events page?

  • vikanova's avatar
    vikanova
    Explorer | Level 3
    2 months ago

    Yes I do and yes they are 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      And what do the invoices show exactly vikanova? 

      • vikanova's avatar
        vikanova
        Explorer | Level 3
        24 days ago

         Hello, I have uploaded a screenshot of the invoice. My issue was I had my own account with a subscription, I was than invited to join someone else Dropbox and it took me out of my personal Dropbox, and I lost the subscription when I converted my account back to personal. 

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