You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vikanova's avatar
vikanova
Explorer | Level 3
3 months ago

Lost my subscription and now my account is back to Basic

I had my account with a professional Subscription, now its gone and went back to basic 
downgrade
FAQ
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi vikanova, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further! 

vikanova's avatar
vikanova
Explorer | Level 3
3 months ago

Hello Jay, I do see a confirm payment and 3 invoices. I upgrade via the Dropbox site. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!