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Forum Discussion

NikkiJOwen's avatar
NikkiJOwen
New member | Level 2
11 months ago

I've cancelled my subscriptions, but I'm still being charged

In the past 15 years I've had different Dropbox accounts and despite cancelling them I am still be charged. The reference on my bank statement is a 10 digit number and it's impossible and frustrating...
Billing
cancellations
downgrade
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi NikkiJOwen, thanks for posting on our Community. 

 

Have you already tried visiting this page with the transaction ID you received from your bank? Are you seeing an email address that’s linked to a Dropbox plan you’ve already cancelled? 

 

If yes, do you have the confirmation of cancellation, so that we can look into this further?

 

Let me know what you find, and we’ll take it from there.

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