You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ja988545's avatar
Ja988545
New member | Level 2
7 months ago

I'm being charged, even though I cancelled my plan.

I’m still being charged every month even though I cancelled my subscription in January 2024. I can’t find a customer support email or phone number to contact someone to get these charges stopped.
Billing
cancellations
Payments
Susan67's avatar
Susan67
New member | Level 2
I’m having the same problem. I don’t use this and have tried to cancel, but the only way is to drop to basic Which is not free. I’m being charged $118 a year for something I don’t want and don’t use.
Please assist in removing my account and stop these charges.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Susan67 wrote:
... the only way is to drop to basic Which is not free.

Basic accounts are free. When you cancel a subscription you're cancelling the automatic renewal. At the end of your current billing period, your account is downgraded back to a Basic account.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!