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Forum Discussion

Lucas mo 's avatar
Lucas mo
Explorer | Level 4
2 months ago

I'm being charged and need help to resolve it


I am being charged a usd 199 subscription to my account.
This is a mistake, and I need help to resolve it.

Payments
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Lucas mo  - sorry to hear about this.

     

    Can you please let us know if you had  upgraded through the website or via the app store on a mobile device in the first place?

     

    Also, what plan are you on at the moment?

     

    Any additional information is more than welcome, Lucas. 

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