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mjpihig's avatar
mjpihig
Explorer | Level 3
2 months ago

I'm being charged every 2 weeks

I would appreciate some help. I recently upgraded my dropbox to ensure I had more space. I was prompted by an email suggesting I do so. I did this and now I am being charged the amount every 2 weeks instead of just monthly. I thought it may have been an oversight in the first month so waited until this month....but it has happened again. I only have one dropbox account. 

 

Interestingly, I then did a check over the past year or so anyway and I had been paying the amount that I just upgraded to????? Really wierd....so was I paying for something I wasn't getting up until now? And now they are charging me double???? 

 

I am totally confused and frustrated. I feel this is something I need to directly speak with someone.....and can't find a way to do that!

Payments
  • Hannah's avatar
    Hannah
    2 months ago

    I'm happy to see you were able to figure out the issue, Julianne.

     

    Do you have login access to that personal account?

     

    If you can login, you can follow these steps to cancel the subscription as well.

     

    Let me know if you have any issues.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Sorry to hear about this situation, mjpihig.

     

    It sounds like you're possibly paying for two Dropbox accounts, but let's see if we can verify that.

     

    Are both charges coming to your credit/debit card or perhaps your iTunes/Google Play account?

     

    If the former, try using our payment lookup tool; do both charges bring up the same Dropbox account?

     

    Let me know what you find and we'll go from there.

    • mjpihig's avatar
      mjpihig
      Explorer | Level 3
      2 months ago

      Hi Hannah,

       
      Thank you for your guidance on this. Yes...you are correct. I didn't realise I had a private one and also a work one. As I only use it for work can you give me some guidance on how to cancel my personal one?
       
      Kind regards,
       
      Julianne
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        I'm happy to see you were able to figure out the issue, Julianne.

         

        Do you have login access to that personal account?

         

        If you can login, you can follow these steps to cancel the subscription as well.

         

        Let me know if you have any issues.

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