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Forum Discussion

mjpihig's avatar
mjpihig
Explorer | Level 3
3 months ago

I'm being charged every 2 weeks

I would appreciate some help. I recently upgraded my dropbox to ensure I had more space. I was prompted by an email suggesting I do so. I did this and now I am being charged the amount every 2 weeks ...
Payments
  • Hannah's avatar
    Hannah
    3 months ago

    I'm happy to see you were able to figure out the issue, Julianne.

     

    Do you have login access to that personal account?

     

    If you can login, you can follow these steps to cancel the subscription as well.

     

    Let me know if you have any issues.

mjpihig's avatar
mjpihig
Explorer | Level 3

Hi Hannah,

 
Thank you for your guidance on this. Yes...you are correct. I didn't realise I had a private one and also a work one. As I only use it for work can you give me some guidance on how to cancel my personal one?
 
Kind regards,
 
Julianne
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

I'm happy to see you were able to figure out the issue, Julianne.

 

Do you have login access to that personal account?

 

If you can login, you can follow these steps to cancel the subscription as well.

 

Let me know if you have any issues.

  • mjpihig's avatar
    mjpihig
    Explorer | Level 3
    3 months ago

    Thank you for all your help Hannah.

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