We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
mjpihig
2 months agoExplorer | Level 3
I'm being charged every 2 weeks
I would appreciate some help. I recently upgraded my dropbox to ensure I had more space. I was prompted by an email suggesting I do so. I did this and now I am being charged the amount every 2 weeks ...
- 2 months ago
I'm happy to see you were able to figure out the issue, Julianne.
Do you have login access to that personal account?
If you can login, you can follow these steps to cancel the subscription as well.
Let me know if you have any issues.
mjpihig
Explorer | Level 3
Hi Hannah,
Thank you for your guidance on this. Yes...you are correct. I didn't realise I had a private one and also a work one. As I only use it for work can you give me some guidance on how to cancel my personal one?
Kind regards,
Julianne
Hannah
2 months agoDropbox Staff
I'm happy to see you were able to figure out the issue, Julianne.
Do you have login access to that personal account?
If you can login, you can follow these steps to cancel the subscription as well.
Let me know if you have any issues.
- mjpihig2 months agoExplorer | Level 3
Thank you for all your help Hannah.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!