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Forum Discussion

Chris Kearney's avatar
Chris Kearney
New member | Level 2
10 months ago

I want a refund for a team member license that was bought accidentally

Without my knowledge or understanding, there are settings that by default allow customers or business associates to request membership to our team which will automatically grant them a license. This ...
cancellations
Offboarding
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey, Chris!

 

I removed the info, due to the sensitivity, and personal info it contained there. 

 

I was able to locate your ticket number reference on our system, and left an internal note to the agent working on your case. I can see that you contacted them yesterday. 

 

Would you be able to respond back to them, and express your concerns there? I can't promise you anything, but maybe they can escalate your case, in order for our advanced agents to have a closer look.

 

Thank you! 😊

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