You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nannet's avatar
nannet
Explorer | Level 3
2 months ago

I upgraded my Dropbox via my phone, but the payment is not linked to my account

I upgraded my Dropbox via my phone, but the payment is not linked to my account. What can I do to link the payment to my Dropbox account?
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there, nannet, thanks for letting us know about this.

 

Do you mean that you upgraded your Dropbox from your phone and the upgrade went to the wrong account, or is the upgrade not showing up at all?

 

Did you use an Android or iOS device for the purchase?

 

Keep me posted.

  • nannet's avatar
    nannet
    Explorer | Level 3
    2 months ago
    the upgrade is not showing up at all


    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks, nannet.

       

      And did you use an Android or an iOS device to upgrade?

      • nannet's avatar
        nannet
        Explorer | Level 3
        2 months ago
        I searched for the upgrade options on internet on my laptop. When I found the plus upgrade, I bought it. i paid with ideal. Is that an answer for you?

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