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rio macc's avatar
rio macc
Explorer | Level 3
2 years ago
Solved

Missed payment

I changed bank account recently and missed this months payment. I recieved a message from Dropbox saying this months payment didn't go through. I was wanting to phone someone and make a payment with my credit card to get us all up to date. What should I do?

  • Rich's avatar
    Rich
    2 years ago

    rio macc wrote:

    I have no idea what Walter was going on about - changing my plans and what not.


    Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.

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  • Hi there rio macc, thanks for posting on our Community and happy Monday!

     

    If you've already been downgraded to the Basic plan, you can re-upgrade through the plans page using your credit card as normal.

     

    If that's not the case, you can update your billing information as outlined here.

     

    I hope this helps!

    • rio macc's avatar
      rio macc
      Explorer | Level 3

      Hi Walter, You seem to have mistaken what I wrote. I didn't mention changing my plan in the message I posted. I DON'T want to change any plans. What I wrote was that I recieved a message about a MISSED PAYMENT, when you tried to take it from my bank for some reason it did not go through. I have checked and the details on my account are correct. I was wanting to make a credit card payment to fix any outstanding money owed on the account, but it's fine I don't have time for all this running around, I'll just wait and pay double next month I suppose.

      The Dropbox customer service has left me thoroughly disapointed and underwhelmed, this is the first time I have had to use it in 4 years and am I surprised. No phone number  to speak to an actual person, and the Live Chat button is a dead link, and has been for some time according to a quick online search. But oh well, thanks anyway Walter. Have a nice day.

  • Hi rio macc, the Dropbox service wouldn't charge you double the amount for the next month. 

     

    It would attempt a few more times to make the payment for this month, and if unsuccessful, it would downgrade the account to a Basic plan.

     

    You can try editing your payment information on your account using these steps.

    • rio macc's avatar
      rio macc
      Explorer | Level 3

      "It would attempt a few more times to make the payment for this month"

       

      Thank you Jay, at least you understood what I meant.I have checked my bank and thats exactly what has happened, you tried second time and it went through fine. I have no idea what Walter was going on about - changing my plans and what not. What a drawn out experience to get some closure on such a simple request. 3 days this has taken. But at least it's fixed now, Thanks again Jay, Have a nice day.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        rio macc wrote:

        I have no idea what Walter was going on about - changing my plans and what not.


        Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.

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Upgraded my Basic Dropbox account to Dropbox Plus a while ago but still only have 2GB of memory.  My original Basic Account is affiliated with another email address but that should not matter.  Have tried repeatedly to engage with Dropbox but to no avail.  They do not respond. 

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Upgraded my Basic Dropbox account to Dropbox Plus a while ago but still only have 2GB of memory.  My original Basic Account is affiliated with another email address but that should not matter.  Have tried repeatedly to engage with Dropbox but to no avail.  They do not respond. 

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I paid for Dropbox Plus, but my account is still Basic. I contacted Dropbox, but no response.","moderationData":{"__ref":"ModerationData:moderation_data:791403"},"body":"

Hi ElleBelle1, and thanks for your post. 

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To clarify, are you logged in to the Dropbox account that should have been upgraded at the moment? 

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If not, are you having any trouble accessing it? 

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Did you upgrade your account directly via www.dropbox.com or iTunes/Google Play? 

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\n

Let me know.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-08-28T03:23:52.533-07:00","lastPublishTime":"2024-08-28T03:23:52.533-07:00","metrics":{"__typename":"MessageMetrics","views":466},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:791372/message:791403","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc5MjAwNSw3OTIwMDU","node":{"__ref":"ForumReplyMessage:message:792005"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:792005":{"__typename":"ModerationData","id":"moderation_data:792005","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:792005":{"__typename":"ForumReplyMessage","uid":792005,"id":"message:792005","revisionNum":1,"author":{"__ref":"User:user:1867077"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:791403"},"conversation":{"__ref":"Conversation:conversation:791372"},"subject":"Re: I paid for Dropbox Plus, but my account is still Basic. I contacted Dropbox, but no response.","moderationData":{"__ref":"ModerationData:moderation_data:792005"},"body":"

Nancy,

I have two email addresses. One, which I rarely use, is affiliated with a basic account and contains some photos. 
My other email address (gmail) is affiliated with my Apple profile and this is where the monthly payments for a Plus Account are charged. I have tried using this gmail address to create and log into an account using forgot my password, but to no avail.  The gmail account does not seem to have an account affiliated with it, notwithstanding the fact that I have been paying for a Plus Account for years. I have proof of this. 
Very frustrating and quite unfair given that no one cares to address this issue at Dropbox or Apple. 
I appreciate an assistance you can provide. 
‘I can send you both email addresses privately if you provide a secure email address. 

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Hey ElleBelle1, I hope it's okay for me to jump in here.

\n

 

\n

Can you please clarify if you used your Apple ID to purchase your Dropbox subscription?

\n

 

\n

If you did, that means that you purchased your plan, while logged in to your Dropbox account on the Dropbox app on your iOS device.

\n

 

\n

Do you still have the Dropbox app installed on that device?

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