You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SW22's avatar
SW22
New member | Level 2
3 months ago

I paid for an upgrade, but didn't get it.

I paid my yearly fee on 12/7/2024. I have just tried to access my account and it says I am on the basic plan and need to upgrade
Billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi SW22, welcome to our Community!

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here.

 

Keep me posted for any updates! 

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