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New member | Level 1

8 days ago

I paid for a yearly Plus plan, but my Dropbox account has been downgraded.

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?

Dropbox Staff

7 days ago

Hi renanveloci, I just sent you an email, and we'll have a closer look into this together.

See you there! 😇

renanveloci

New member | Level 1

4 days ago

Hey Megan! I replied to your e-mail. Do you have any updates? I really need my account to be working ASAP, please. Do you know if my files will be deleted? :(

Thanks.

Megan
Dropbox Staff
4 days ago
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Hey renanveloci!

I've received your email and will get back to you as soon as possible, in order for us to check the case internally.

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I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year? ","body@stringLength":"175","rawBody":"

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?

","kudosSumWeight":0,"postTime":"2025-03-13T06:18:03.881-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:downgrade","text":"downgrade","time":"2018-07-19T01:32:21.915-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826337_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":72},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:826337":{"__typename":"Conversation","id":"conversation:826337","solved":false,"topic":{"__ref":"ForumTopicMessage:message:826337"},"lastPostingActivityTime":"2025-03-17T10:12:50.417-07:00","lastPostTime":"2025-03-17T10:12:50.417-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:826337":{"__typename":"ModerationData","id":"moderation_data:826337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:826337_2":{"__typename":"Revision","id":"revision:826337_2","lastEditTime":"2025-03-13T06:33:57.108-07:00"},"ForumReplyMessage:message:826745":{"__typename":"ForumReplyMessage","id":"message:826745","conversation":{"__ref":"Conversation:conversation:826337"},"author":{"__ref":"User:user:1906961"},"revisionNum":1,"uid":826745,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I paid for a yearly Plus plan, but my Dropbox account has been downgraded.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826745"},"parent":{"__ref":"ForumReplyMessage:message:826555"},"body":"

Hey Megan! I replied to your e-mail. Do you have any updates? I really need my account to be working ASAP, please. Do you know if my files will be deleted? :(

Thanks.

","body@stringLength":"366","rawBody":"

Hey ! I replied to your e-mail. Do you have any updates? I really need my account to be working ASAP, please. Do you know if my files will be deleted? :(

Thanks.

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Hi renanveloci, I just sent you an email, and we'll have a closer look into this together.

See you there! 😇

","body@stringLength":"421","rawBody":"

Hi , I just sent you an email, and we'll have a closer look into this together.

See you there! 😇

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I paid for a yearly Plus plan, but my Dropbox account has been downgraded.","moderationData":{"__ref":"ModerationData:moderation_data:826780"},"body":"

Hey renanveloci!

I've received your email and will get back to you as soon as possible, in order for us to check the case internally.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"143","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-03-17T10:12:50.417-07:00","lastPublishTime":"2025-03-17T10:12:50.417-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:826337/message:826780","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"452","rawBody":"

Hey !

I've received your email and will get back to you as soon as possible, in order for us to check the case internally.

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