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New member | Level 1

8 days ago

I paid for a yearly Plus plan, but my Dropbox account has been downgraded.

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?

Dropbox Staff

8 days ago

Hey renanveloci, thanks for posting on our forum today.

Have you checked with your bank to make sure there were no issues with your transaction?

Other than that, I’d suggest opening a ticket so that we can investigate this further.

Please let me know once you’ve confirmed with your bank and I can log a ticket for you to the email address that’s linked to your Community profile.

Give me a nudge when you have more updates.

About Plans and Subscriptions

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year? ","body@stringLength":"175","rawBody":"

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?

","kudosSumWeight":0,"postTime":"2025-03-13T06:18:03.881-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:downgrade","text":"downgrade","time":"2018-07-19T01:32:21.915-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826337_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":71},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello! I payed for a yearly subsciption in january 14th, but suddenly my Dropbox Plus plan was cancelled. How is that possible since I already payed for the whole year?

"},"Conversation:conversation:826337":{"__typename":"Conversation","id":"conversation:826337","solved":false,"topic":{"__ref":"ForumTopicMessage:message:826337"},"lastPostingActivityTime":"2025-03-17T10:12:50.417-07:00","lastPostTime":"2025-03-17T10:12:50.417-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:826337":{"__typename":"ModerationData","id":"moderation_data:826337","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:826337_2":{"__typename":"Revision","id":"revision:826337_2","lastEditTime":"2025-03-13T06:33:57.108-07:00"},"ForumReplyMessage:message:826338":{"__typename":"ForumReplyMessage","id":"message:826338","conversation":{"__ref":"Conversation:conversation:826337"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":826338,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I paid for a yearly Plus plan, but my Dropbox account has been downgraded.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826338"},"parent":{"__ref":"ForumTopicMessage:message:826337"},"body":"

Hey renanveloci, thanks for posting on our forum today.

Have you checked with your bank to make sure there were no issues with your transaction?

Other than that, I’d suggest opening a ticket so that we can investigate this further.

Please let me know once you’ve confirmed with your bank and I can log a ticket for you to the email address that’s linked to your Community profile.

Give me a nudge when you have more updates.

","body@stringLength":"676","rawBody":"

Hey , thanks for posting on our forum today.

Have you checked with your bank to make sure there were no issues with your transaction?

Other than that, I’d suggest opening a ticket so that we can investigate this further.

Please let me know once you’ve confirmed with your bank and I can log a ticket for you to the email address that’s linked to your Community profile.

Give me a nudge when you have more updates.

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