I paid for a Dropbox Plus plan, but my account says I need to upgrade.

Question

Hello,
&nbsp;
I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its completed etc, but on my home page it still says 2gb and I must upgrade... I can't even access the chat because I am "not on the right subscription".&nbsp;
&nbsp;
Any suggestions? 🙂&nbsp;
&nbsp;
Kate

kateO87 · Answer

Hi&nbsp;Megan&nbsp;Nancy&nbsp; I have been refunded, so I will try sign up again. Thanks 🙂

Nancy · Answer

Thanks for reporting this here, kateO87!
&nbsp;
Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.
&nbsp;
Did you upgrade via our Dropbox website or iTunes/Google Play?
&nbsp;
Ping me, when you’ve got more info.

kateO87 · Answer

Hi Nancy,&nbsp;&nbsp;I upgraded via the website.&nbsp;

Nancy · Answer

Thanks for the screenshot! Can you send me one more full screenshot of what you see here? I’d like to have as many visuals as possible and investigate this further.

kateO87 · Answer

Hi - Sure -&nbsp;

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I paid for a Dropbox Plus plan, but my account says I need to upgrade.

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