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Forum Discussion

kateO87's avatar
kateO87
Explorer | Level 4
3 months ago

I paid for a Dropbox Plus plan, but my account says I need to upgrade.

Hello,   I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its complete...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for reporting this here, kateO87!

 

Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.

 

Did you upgrade via our Dropbox website or iTunes/Google Play?

 

Ping me, when you’ve got more info.

kateO87's avatar
kateO87
Explorer | Level 4
3 months ago

Hi Nancy, 

 

I upgraded via the website. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the screenshot! Can you send me one more full screenshot of what you see here? I’d like to have as many visuals as possible and investigate this further.

    • kateO87's avatar
      kateO87
      Explorer | Level 4
      3 months ago

      Hi - Sure - 

         

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey kateO87, thanks for letting me know!

         

        I just sent you an email, in order for us to have a closer look into this. I'll see you there.

         

        Cheers!

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