You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
kateO87
3 months agoExplorer | Level 4
I paid for a Dropbox Plus plan, but my account says I need to upgrade.
Hello,
I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its complete...
Nancy
3 months agoDropbox Staff
Thanks for reporting this here, kateO87!
Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.
Did you upgrade via our Dropbox website or iTunes/Google Play?
Ping me, when you’ve got more info.
- kateO873 months agoExplorer | Level 4
Hi Nancy,
I upgraded via the website.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!