We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

kateO87's avatar
kateO87
Explorer | Level 4
2 months ago

I paid for a Dropbox Plus plan, but my account says I need to upgrade.

Hello,   I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its complete...
Dropbox Basic
Dropbox Plus
Plans and upgrades
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for reporting this here, kateO87!

 

Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.

 

Did you upgrade via our Dropbox website or iTunes/Google Play?

 

Ping me, when you’ve got more info.

  • kateO87's avatar
    kateO87
    Explorer | Level 4
    2 months ago

    Hi Nancy, 

     

    I upgraded via the website. 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the screenshot! Can you send me one more full screenshot of what you see here? I’d like to have as many visuals as possible and investigate this further.

      • kateO87's avatar
        kateO87
        Explorer | Level 4
        2 months ago

        Hi - Sure - 

           

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!