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Forum Discussion
Stuart L
4 years agoNew member | Level 2
I only have 2 devices but I reached the device limit, why is that?
I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone is counted against me.
I only have 2 devices, my current laptop and phone. I've never had more than two at one time. I have very limited needs and I’d like to clear out all other devices and continue with my basic plan. Can you help me?
You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed
- MarkSuper User II
You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed
- Stuart LNew member | Level 2
Thanks, Mark. It seems to have worked, I'll find out for sure when my 30 days runs out...
- Chris H.19New member | Level 2
Thank You so much Mark!!!
After unlinking my old iPad...my new iPad connected automatically!!!
I now have my 3 devices all connected thanks to you!!!
You made my day!!!
- snowdog52New member | Level 2
When I log in I see the device limit/upgrade pop-up and can’t get past it to view my account and delete old devices.
- SherBear1New member | Level 2
When I look up the devices that are linked to my account, there are 2 that are the same but have different names. So it appears that I have 4 devices, but there aren't more than 3, unless one of the accounts is on an old computer that has died.
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