We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
nsumalinog
16 days agoNew member | Level 2
I need to cancel my subscription but I can no longer access my old email
Can't access my old email, need to cancel my subscription. I need help canceling the account.
- WalterDropbox Staff
Hey nsumalinog - sorry to hear about this.
Could you clarify if you had upgraded your old account through the website directly or via the app store on a mobile device perhaps?
Thanks!
PS: You can reach out to our support team for billing queries through this form via an incognito window without signing into any Dropbox account, if needed.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!