You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ferrydesign's avatar
ferrydesign
Explorer | Level 4
2 months ago

I keep getting charged - how can I cancel the payments?

Hi, I'm desperately trying to close-delete- unsubscribe from Dropbox-its getting me from one webpage to another....Useless!  Need an email address to contact Dropbox with details- can't find any! Dro...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey ferrydesign, thanks for reaching out to the Dropbox Community and sorry to hear about your experience.

 

Is it possible that you're not signed in to the account that's upgraded? What plan do you see on this page?

 

If you're signed in to a different account, you can use our payment lookup tool to find out the email address associated with the payments, so you can sign in and cancel the subscription.

 

Let me know how it goes.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!