You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ferrydesign's avatar
ferrydesign
Explorer | Level 4
3 months ago

I keep getting charged - how can I cancel the payments?

Hi, I'm desperately trying to close-delete- unsubscribe from Dropbox-its getting me from one webpage to another....Useless!  Need an email address to contact Dropbox with details- can't find any! Dro...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey ferrydesign, thanks for reaching out to the Dropbox Community and sorry to hear about your experience.

 

Is it possible that you're not signed in to the account that's upgraded? What plan do you see on this page?

 

If you're signed in to a different account, you can use our payment lookup tool to find out the email address associated with the payments, so you can sign in and cancel the subscription.

 

Let me know how it goes.

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