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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
I have a free Dropbox account (that I don't actually use). I've been charged $18.69AUD by Dropbox through Paypal. I haven't made any changes in dropbox, I haven't received any receipt from dropbox, I still have a free account, I can't view any billing because there is none and has never been any. I can't access support as I have a free account. I'm trying to dispute the charge, paypal does not care because they think it's just something I signed up to (not true). Is there any way to get help with this? I've searched everywhere for a contact email but because I have a free account it won't let me get any help. The email address paypal provided is a no reply address (support-paypal@dropbox.com).
Thanks
- Hi everyone,
Just posting an update in case anyone ever comes across the same issue. So I recently made a photo book with Canva. Turns out they have created a Dropbox account for me that I did not know about. I don’t remember any notifications or anything advising of a new account and I didn’t receive emails for anything at all until I got the charge from PayPal. I feel like it’s a pretty sneaky way to charge people because firstly I don’t want or need it, and secondly if I had to use it then I would just use the Dropbox account I already have. I wasn’t able to get a refund and have deleted the account.- Hannah
Dropbox Staff
Sorry to hear that, T1509.
Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.
That being said, can you give us the ticket number for your communication with our support team regarding your refund request?
- Canva created the account and I have my billing info input in Canva. The ticket is closed as they won’t refund me and I have provided the update above in case anyone else experiences the same issue with Canva.
