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Forum Discussion

cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
Mobile
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upgrades
This is J's avatar
This is J
Explorer | Level 3
10 months ago

Hi, I was having the same issue upgrading through the play store. Initially no option available. But I literally just upgraded through the app. I had the plus plan and wanted the professional/essentias. I was in the process of sharing a folder with a friend and when I attempted to edit some of the sharing options is when the option to upgrade for more options popped up. So to keep it simple follow these steps:

Find file/folder > Click Share > Click modify settings under Link for editing/viewing > Click any option listed to attempt to modify settings i.e. "Allow downloads" > Upgrade option to pop-up. Your welcome in advance 😉.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey This is J, thanks for sharing this workaround with everyone! 

     

    If anyone still has trouble after following these, let us know we'd be more than happy to help! 😎

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