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Forum Discussion

Zel's avatar
Zel
New member | Level 2
7 years ago

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!

cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    7 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Zel!
     
    Have you had a look at the steps outlined in this article:
    1. Open the Dropbox App on your phone or tablet. 
    2. Under Menu, tap Settings.
    3. Tap Manage your subscription.
    4. Continue to the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
    5. Tap Manage.
    6. Tap Cancel subscription.
    7. Confirm you wish to Cancel.
    Let me know of any updates! :slight_smile:
    • Zell's avatar
      Zell
      New member | Level 2
      7 years ago
      Hi Lusil, thanks for your help! I tried to open, on my Google Play, it does show dropbox as having a subscription, but as soon as I press the subscription button, it showed an empty subscription page 😫
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

        Let me know if you have any other questions!

  • maria mejia's avatar
    maria mejia
    New member | Level 2
    5 years ago

    I want to unsuscribe right know from this App.

    and want my money back if there was a charge.

    • neversubscribeagain's avatar
      neversubscribeagain
      New member | Level 2
      5 years ago

      I'm getting the EXACT SAME RUN AROUND about this from BOTH Google Dropbox AND Google Play Store. So, I'm filing a complaint with the Federal Trade Commission. In the mean time, all I can do is contact my credit card company, report my credit card stolen, and have them reissue a new card. That will at least stop Google from charging my card again. 

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