We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
Mobile
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi cheesed off, thanks for bringing this to our attention.

 

Did you originally upgrade to a plan via the Google Play store? 

 

What plan are you trying to upgrade to?

 

This will help me to assist further!

  • Sanderch's avatar
    Sanderch
    New member | Level 2
    3 years ago
    I have the same EXACT problem. Wasted 40 min with a chat agent that couldnt help. I can't upgrade my plan through the Google Play store. It's insane that this is an issue for a company this big.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!