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Forum Discussion
I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get the "
To protect your info, please verify your payment." pop-up but there's nothing more going on. I don't receive any verification from the bank, no puzzle to solve or something else. I've tried doing it on different browsers, mobile, laptop, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You
I will leave here a screenshot with the error.
- Mark
Super User II
Have you got any ad blockers or virus scanners running?
- No. None. It's happening for days now. I don't understand what is happening.
- Nancy
Dropbox Staff
Hi from me as well, hegedusclaudiu. Have you tested this via an incognito window, as well?
I’d like to make sure the issue persists there too, before troubleshooting further.
