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hegedusclaudiu's avatar
hegedusclaudiu
Explorer | Level 4
5 months ago

I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you got any ad blockers or virus scanners running? 

hegedusclaudiu's avatar
hegedusclaudiu
Explorer | Level 4
5 months ago
No. None. It's happening for days now. I don't understand what is happening.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi from me as well, hegedusclaudiu. Have you tested this via an incognito window, as well? 

     

    I’d like to make sure the issue persists there too, before troubleshooting further.

    • hegedusclaudiu's avatar
      hegedusclaudiu
      Explorer | Level 4
      5 months ago

      I just tested it. Not working in Incognito either.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for trying this in any case. Can we log a ticket for you then and investigate internally?

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