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hegedusclaudiu's avatar
hegedusclaudiu
Explorer | Level 4
5 months ago

I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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hegedusclaudiu's avatar
hegedusclaudiu
Explorer | Level 4
No. None. It's happening for days now. I don't understand what is happening.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi from me as well, hegedusclaudiu. Have you tested this via an incognito window, as well? 

 

I’d like to make sure the issue persists there too, before troubleshooting further.

  • hegedusclaudiu's avatar
    hegedusclaudiu
    Explorer | Level 4
    5 months ago

    I just tested it. Not working in Incognito either.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for trying this in any case. Can we log a ticket for you then and investigate internally?

      • hegedusclaudiu's avatar
        hegedusclaudiu
        Explorer | Level 4
        5 months ago

        Yes, please.

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