We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Chris W.104
10 years agoNew member | Level 1
How do I change my billing currency/country?
I have just upgraded my wife's account to Pro in Australian $ and would like to change my billing currency to Australian $ as well (as I've now been here for 10+ years!).
There seems no ability to ...
- 9 years ago
I've want to change to AUD for billing, and this was the response I got from raising a ticket:
---
Thank you for contacting Dropbox support! As I understand it, you would like to switch the currency used to pay for your Dropbox Pro account.
Changing the currency used to pay for an account is something we cannot currently allow for renewals.
However, if you would prefer to subscribe from a different billing country, you will first have to cancel your current Pro subscription at the following page:
https://www.dropbox.com/downgrade
Please note that no files would be deleted, although synchronization would pause for the time being before you upgrade again.
On your next scheduled renewal date, your account will be downgraded to our Basic plan, at which point you can upgrade again with the updated country at the following page:
- 9 years ago
That's correct, Anthony. There's no way to change the billing country on an active subscription. You need to let your subscription lapse and then sign up again with your new payment method. The following is a reply to a similar question from a Dropboxer:
Ashley scribbled:
Hi there! Unfortunately, it's not possible to change your billing country. If you'd like to change your billing country, you will need to allow your subscription to lapse, and then sign up for a new Pro subscription with your new billing information. I apologise for the inconvenience!
Rich
10 years agoSuper User II
This is primarily a user supported forum and we're unable to assist will billing related issues. You'll need to open a ticket to get this resolved.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!