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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
want a refund what to do misunderstood the price I think the price of Thai baht
want a refund what to do misunderstood the price I think the price of Thai baht
Canceled my account. Billed for another month. Please refund.
- Rich
Super User II
Rushrules wrote:
Canceled my account. Billed for another month. Please refund.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Why should I have to jump through hoops to get MY money. Refund immediatly or futher legal action will be taken.
- Hi there I have been charged £200 today for drop box I do not use drip box and I would like to delete it. It has took money out that I don it have. How do I reclaim?
- I was charged 180.00 by drop box and don't even have an account. Can I get a refund?
- Rich
Kalbmacii12 wrote:
I was charged 180.00 by drop box and don't even have an account. Can I get a refund?You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I want to get a refund ! And how can I do ?
- Mark
How did you pay? If it was via an App Store you need to cancel at least 48 hours before. You also need to speak to them about refunds.
- I cancelled my free trial on Nov 1…… have emails confirming! I was just charged AGAIN!!! I need a phone number to talk to someone at Dropbox!! I need refunds!!! And to remove me!!!!
- Megan
Dropbox Staff
Hi J Moynahan, sorry to hear about that, let's see how we can help!
Have you tried contacting our Support team, about this? If so, feel free to send me your ticket number reference, in order to locate it in our system.
Keep me posted!
I have a charge once amonth for approx $17 or so dollars. I first noticed this a year or so ago and thought i had dealt with it. Over and over again, once a month, this charge. I can't figure out how to get through to dropbox to cancel. I have a basic plan with no billing information listed whatsoever.
I have tried to look up the charges using the tool but it keeps giving me the same error message saying "enter expiration date".
I have no idea how long back these charges go but I need a refund for ALL OF THEM. I am so furious right now about this. You're charging me when I have not asked to pay for anything and not given my credit info.
My email is [email removed as per Community Guidelines] and I need this cleared up immediately.
- Megan
Hi seriouslymadatbutterflies, rest assured that I am here to help!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
I cancelled my subscription through an agent and was down graded to basic plan. However I was charged for a professional plan and was asked to upgrade. I don't want to upgrade. I want a refund.
- Mark
You'll need to contact support: www.dropbox.com/support and ask for assistance as its an account related query including sending them the chat logs/email ref. of the reps conversation 🙂
Charged and never signed up. $119+ Please advise how to remove. Thank you
- Rich
mgeigerman wrote:
Charged and never signed up. $119+ Please advise how to remove. Thank you
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
thank you for the instructions and the issue of who charged my credit card. Need to look deeper
