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TiffanyMa's avatar
TiffanyMa
New member | Level 2
3 months ago

Fradulent Charges

I have two Dropbox accounts; one was for personal and one was for work. When logging to either account, I see that there is NO active subscription. However, I was billed LAST YEAR (August 2023) for a...
cancellations
Payments
Refunds
TiffanyMa's avatar
TiffanyMa
New member | Level 2

Hi Walter,

 

I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
TiffanyMa wrote:

Hi Walter,

 

I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

That means the charge isnt Dropbox - its HelloSign (which is a company owned by Dropbox). 

 

Have a look over here for support 🙂

 

https://faq.hellosign.com/hc/en-us/requests/new

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