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Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Finnkara2000 - sorry to hear about this. 

 

Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?

Finnkara2000's avatar
Finnkara2000
Explorer | Level 3
8 months ago

 

 

 

I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Finnkara2000, thanks for the screenshot.

     

    Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?

    • Finnkara2000's avatar
      Finnkara2000
      Explorer | Level 3
      8 months ago

      Hey Hannah,

       

      Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.

       

      Thanks, Finn

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey Finnkara2000 - thanks for the clarification there.

         

        I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.

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