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Forum Discussion

adn's avatar
adn
Explorer | Level 3
29 days ago

Dropbox is charging me for a monthly plan every day after I cancelled it

I have been charged every single day after cancelling my dropbox subscription. I have no access to support and am now -$650. No response from support and no way to contact them.

 

What do I do?

Billing
cancellations
Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Hey adn, thanks for reaching out to us.

     

    Do you mean that you're getting a new/different Dropbox charge on your payment method every single day?

     

    That sounds very strange; are those credit card charges or through iTunes/Google Play?

     

    Keep me posted.

    • adn's avatar
      adn
      Explorer | Level 3
      29 days ago

      I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        29 days ago
        adn wrote:

        I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

        Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

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