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Forum Discussion

adn's avatar
adn
Explorer | Level 3
9 days ago

Dropbox is charging me for a monthly plan every day after I cancelled it

I have been charged every single day after cancelling my dropbox subscription. I have no access to support and am now -$650. No response from support and no way to contact them.   What do I do?
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey adn, thanks for reaching out to us.

 

Do you mean that you're getting a new/different Dropbox charge on your payment method every single day?

 

That sounds very strange; are those credit card charges or through iTunes/Google Play?

 

Keep me posted.

  • adn's avatar
    adn
    Explorer | Level 3
    9 days ago

    I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      9 days ago
      adn wrote:

      I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

      Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

      • adn's avatar
        adn
        Explorer | Level 3
        9 days ago

        They are all the same code on my statement and only come up as one on that charge lookup tool.

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