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Forum Discussion

adn's avatar
adn
Explorer | Level 3
9 days ago

Dropbox is charging me for a monthly plan every day after I cancelled it

I have been charged every single day after cancelling my dropbox subscription. I have no access to support and am now -$650. No response from support and no way to contact them.   What do I do?
Billing
cancellations
Payments
adn's avatar
adn
Explorer | Level 3

I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 days ago
adn wrote:

I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

  • adn's avatar
    adn
    Explorer | Level 3
    9 days ago

    They are all the same code on my statement and only come up as one on that charge lookup tool.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 days ago
      adn wrote:

      They are all the same code on my statement ...

      And your bank has verified that they're actually separate charges? If so, reach out to Dropbox Support directly. Visit the Support page and you'll see an option for Billing issues.

       

      • adn's avatar
        adn
        Explorer | Level 3
        6 days ago

        my bank has marked it as fraud, but I am still out a bunch of refunds from dropbox where do I get in contact?

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