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Forum Discussion
Dropbox charges me twice a month
Hi I seemed to be getting charged twice a month of $23 - $22 dollars 1st of every month and the last day of every month. I dont know what’s going on can you help pleae?
- Mark
Super User II
That means you have upgraded two accounts - once which charges the first day and one which does the last day of a month.
Use https://help.dropbox.com/billing/find-credit-card-charge to find out the accounts you've upgraded, log on to the extra one and cancel it.
How’s it Mark,
Thanks so much for the reply. I have tried to use the tool. I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it. I’m hoping I haven’t been scammed. What else can I do to figure this out?
Thanks
- Mark
What else can I do to figure this out?
Log a ticket for support at www.dropbox.com/support
