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Forum Discussion
Dropbox charges me twice a month
Hi I seemed to be getting charged twice a month of $23 - $22 dollars 1st of every month and the last day of every month. I dont know what’s going on can you help pleae?
Mark
Super User II
Super User IIThat means you have upgraded two accounts - once which charges the first day and one which does the last day of a month.
Use https://help.dropbox.com/billing/find-credit-card-charge to find out the accounts you've upgraded, log on to the extra one and cancel it.
How’s it Mark,
Thanks so much for the reply. I have tried to use the tool. I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it. I’m hoping I haven’t been scammed. What else can I do to figure this out?
Thanks
- Mark
What else can I do to figure this out?
Log a ticket for support at www.dropbox.com/support
- Rich
I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it.
Does the entry on your statement also show Apple or Google, or does it only list Dropbox?
Hey Rich,
It says Dropbox in front of it
