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Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
Hannah
Dropbox Staff
Dropbox StaffThanks for the additional info, Peter.
I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further.
I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.
Bank has proved this is Dropbox charge, I spent 4 days providing all info you requested. DROPBOX could not find the charge, so I'm paying for service I did not order. DROPBOX marked this case as closed.
FOR GOD SAKE - 9/1 is a Dropbox charge, you agreed charge happened. 10/1 - I have prove from bank this is exactly the same company.
DROPBOX MARKED THIS CASE AS CLOSED AND ASKED ME HOW SATISFIED M I WITH YOUR SERVICE.
YOU LITERALY DID NOTHING TO HELP ME. SATISFIED - ARE YOU KIDDING?
